iPhone 5s battery issue - a giant waste of my time.
It’s been about 2-3 months since I purchased the iPhone 5s. And I have battery issues. The plus side is that the apple care team very quickly diagnosed the problem remotely, and assisted me in scheduling an appointment.
The bad news is that the battery was leaking into the rest of the electronics, and hence I needed a new iPhone. What does switching iPhones mean for a person who is buried into the technology world? It means a giant wasted afternoon again.
I need to updated all my two factor logins on the new device, I need to spend hours syncing and restoring, and update all the applications on testflight that are in development. Re-scan my thumb prints and remember all the passwords I’ve forgotten. Relink my sonos, and so many more that I haven’t even found yet. It is a significant time suck.
I almost feel like there should be a service or insurance to pay me for the time spent due to a defect in a product. Well only 277 more apps to sync, it gives me more time to write instead of play on that new phone.
It continuously surprises me how many businesses exist out there that are making significant profits, yet do not understand customer service.
Here I am a paying customer, who has an issue. I have taken time out of my day to look up your phone number, have the invoice or problem at hand, with my account number. I patiently sifted through your complicated phone tree, waited in the hold queue for you to pick up the phone.
I expend time and effort explaining my issue to you. You put me on hold to find out more information, and then come back to me stating that a particular department is closed on Sunday.
Don’t you think that there should be a way to leave a message for that department? For you as a customer service representative to take ownership with me and ensure I am extremely satisfied?
My only recourse is to hang up with the information that that department is available tomorrow from 9 to 5. Guess what? I work from 9 to 5 too, even longer! Now that 30 to 45 minutes I get away for lunch needs to be spent on calling you and explaining it again!
As you can tell I’m deeply frustrated by this simple problem. In fact I mentioned this to the agent, and encouraged her to add it to her suggestion box at her next team meeting. Unfortunately I believe 80% of the workforce falls into the bucket of “I don’t care” about making the company better.
I can assure you the world would be a better place if people all just cared a little more about improving it and making it better. All the little things add up. Happy Sunday!
"We have to do something to honor Sam Palma this year!" insisted Mahala Ruppel, Secretary for the Friends of Gates Public Library Board. "He’s handled every book sale for the Friends for the past 15 years ever since the Friends started! That’s a lot of work!"
"Yes," I enthusiastically agreed, "plus Sam had another 10 years of volunteering on the Library Board from the mid 1970’s to the mid 1980’s. In fact he joined the steering committee for the new Friends when he came off the Library Board. He’s given more than 25 years of volunteer service to our library. Recognition of his volunteer efforts is long overdue!’
From this innocent beginning, a core group of Friends Board members began planning a surprise roast for ‘a rare man,’ Sam Palma. We never thought we could keep the event planned for November 29th at the Party House a secret, but this group of women did just that, despite Sam walking in on us over and over as we met in the library meeting room.
Over 130 people from the community joined a gala surprise roast for much beloved Sam Palma. Even as Sam walked into the Party House where he thought he was going to watch his daughter receive an award, he said to his wife, Doris, ” Gee, I didn’t know my daughter knows all the same people I do.” Only then was the truth revealed and the fun began!
Everyone had favorite Sam stories to tell and others had gag gifts. Ralph Esposito, Town Supervisor, was Master of Ceremonies for the event. Many who had known Sam from years past came to the event. The day happened to be my 60th birthday and I couldn’t think of a better way to celebrate my birthday than to bring my daughters and enjoy the good times together with Sam and friends.
In every community, there is a powerhouse of a community volunteer who always gets things done and who is known in every organization. Sam is just such a person and I like to think of Sam as ‘The Heart and Soul of Gates’ because he embodies all the fine qualities that attracted me to live in this town for the past 30 years. Over the past 15 years he has run the Friends’ used book sales, he has raised over $75,000 for the library.
The next time you’re at Gates Public Library, look around at all the brass plaques on the equipment in the library. If the plaque says it’s from the Friends, then you know Sam raised the money for that piece of equipment through the Friends’ used book sales.
So here’s to Sam Palma and here’s to the great team of Friends Board members, Mahala Ruppel, Jesse Matroniano, Joan Bawden, Kay Feraios, and Betsy Hoppe that planned this ‘roast of a rare man’ in concert with Doris Palma, who’s kind enough to share her husband with the community!
Devout senior loves libraries, faith and community
By Rob Cullivan Staff writer
GATES - Sam Palma, 81, didn’t want any newspaper article about him to be “syrupy,” for heaven’s sake.
"I don’t want people to say, ‘Well, you can walk across the canal without using the bridge.’"
Although Palma cannot walk across water, the energetic senior citizen has achieved a long list of accomplishments in a life of service to his community and church. An Army veteran of the European Theater in World War II and an award winning former scoutmaster, Palma has made a life out of his dedication to others.
A parishoner at St. Theodore’s Church, Palma serves as a eucharistic minister and lector, and also works on the parish’s bingo committee.
"I preach, teach and make money to warm the buildings," he said with a smile.
Married to his wife, Doris, for 52 years, Palma has three children and three grandchildren. One of his kids is Deacon David Palma, director of the Office of Deacon Personnel. His son’s vocation came as no surpirse, Palma said.
David was always an altar boy, from when he was seven-years-old till high school,” Palma said. “We’re very proud of him.”
And the community of Gates is apparently quite proud of Palma, who was selected Citizen of the Year by the Gates Lion Club in 1985. One of the biggest reasons he’s so valued in his town is his dedication to its public library, which he has served in various volunteer capacities since the 1960s. Among the services he’s rendered to the library are advocating for its expansion in the ’60s; serving as preident of its board of trustees from 1976-85; working to improve the pay scale of its employees as well as securing an endowment fund from the gates Amita Club; and serving since 1985 with the Friends of the Gates Public Library Board, which organizes three to four book sales each year to benefit the library.
The retired General Motors employee volunteers at the library once a week, often sorting donated books, and is a familiar face to library patrons.
"People think I work here, but I don’t," he said with a sheepish grin.
Palma recently was honored for his work by the board of trustees for the Monroe Country Library System, which gave him a Certificate of Appreciation for Service Beyond Measure. Palma was nominated for the award by Sue Swanton, director of the Gates library.
"He’s super, just absolutely super," she said. "I want to be like Sam when I grow up."
The book sales Palma has organized have raised more than $60,000 for the library, she said, noting that the proceeds have helped the library purchase equipment and offer programs that would not have been possible otherwise. She credited Palma’s religious belief in helping others for motivating his tireless service.
"This is a person who lives his faith in action daily," she said. "You don’t get any better than that."
Judy MacKnight, the library’s assistant director and volunteer coordinator, pointed out that Palma is an inspiring example to the library’s 24 other volunteers.
"We wouldn’t know how to run the book sales without him," she said.
Palma said his great love of reading is something he likes to share with others. He fancies travel books, science fiction, and self-help books with a spiritual flavor. He added that one librarian told him when he was growing up that he must have read every book in her library.
"I read quite a bit, and I’ve always been a good reader, and I think it’s very imporant for a community to have a good library," he said.
Indeed, Deacon Palma said his father always enouraged his children to read.
"Memories of my father and books go back as far as I can remember," the deacon said. "I can’t remember a time when I wasn’t visiting a library with my father."
The Gates library isn’t the only beneficiary of his love, the elder Palma noted, adding that he’s also helped some churces, hospitals and other not-for-profit groups improve their library collections.
He’s passionate when he talks about inspiring children to read, and offers this advice to those who design libraries.
"It’s got to be kid-friendly," he said. "There should be plenty of space for kids to sit and read."
Children who learn to use libraries at an early age find high school much easier than those who don’t, he added.
What’s most remarkable about Palma is that he has retained his zeal for volunteering despite his battles with myasthenia gravis, a neuromuscular disease characterized by fatigue and weakness. Palma said the disease can make his eyes “go out” and give him difficulty swallowing. Fortunately, Palma said, his dissease is currently in remission, and among his many activities, he has served as a volunteer assistant to the director of the Western New York Chapter of Mysathenia Gravis Foundation, which is currently know as the Myasthenia Gravis Alliance.
While other seniors might find his commitment to volunteer work daunting, Palma sees it as the logical outcome of a life he said was blessed.
"After I retired, I figured it’s payback time," he said. "You have to give back to your community and your church."
I find myself paralleling Kevin in many ways. Around the same age, have those million business ideas I give away for free. Wanting to just do something, and impact millions of people. Where are these people hiding in South Florida and how do I do lunch with them more often?
Is it Star Trek? No. But Engagement is the story of the day. People can try to build a brand and get a ton of people to like you on Facebook. But honestly it is about building a lasting brand, and trying to change the world by bringing like minded people together. Fanatics will join, but how do you get the average Joe to participate? Biz and Ev nail it in this brief conversation.
I prefer not to share too much at once with my fellow followers on twitter, facebook and the interwebs. Just like a newspaper, or magazine, some information is best kept flowing into your lives at regular times. So while I am technically writing most of my posts late at night, or on the weekends, they don’t post until around 3:30 each afternoon when they are at the top of the queue.
I like automating my life as best I can, and posting at 3:30 I’ve come to realize seems to be an optimal time for people to be reached. I have a chance of being read right after lunch for that mid-afternoon social media check in. While still having the ability to perhaps show up in your timeline for the evening 15 minutes of catching up.
Do you automate your posts? What time do you check/read your social media?
It seems like each month Google has been blowing my mind. They are taking over every aspect of my life, and I am willingly letting them. Lets do a quick recap:
Google Remote Desktop: I discovered this one in October, it is like log me in, but is just a plugin for your browser. It works amazingly well.
Google Cloud Print: This is one I found in November. Once you link your chrome browser to your google ID, all the printers on your computer are accessible from any device. So now I’m at work, I buy some movie tickets and click print. They print out on my computer at home. On your iPhone and want to print something? No problem, it prints that way too.
Google Maps: I have been playing with this app on the iPhone since it debuted earlier this week, and its incredible too.
Combine with Google Voice, and Gmail, GDrive, I’m sending all my data to them, some decent money, and they are making my life so much easier.
I bought the Droid Razr Maxx about a year ago, was looking forward to it having amazing battery life, and a new UI over my aging HTC Thunderbolt. The device initially impressed me, and so I continued onward in my Android march. Over the past 12 months though I found the device being un-responsive at various times. The phone app would not dial initially at times, it would literally take 30-50 seconds before it would start to dial. Text messages with Handcent were not quick and painless, the app would freeze. Bottom line is I grew weary of the phone. Even opening chrome or a web browser was a 10-20 second affair before I could start searching. Not to mention the lock screen, no more needing to click okay after I type in my numbers, and it always works, no hanging.
I think of myself as a more of an advanced user. But I do not want to have to google on how to speed up my phone when it runs slow. If apps are conflicting or slowing things down the operating system itself should warn me, or recommend alternatives to fix it. Something, maybe a checkbox, keep top 5 apps in memory at all times.
Regardless I took the plunge and went back to Apple. Reviving my apple ID, and digging back into the land of strict control. I have to say after getting all the latest programs installed and arranged properly, I am thoroughly impressed. The phone aspect works every time for a call. I find myself texting more than ever with its blazing fast app, and even love the little details about delivery, sent, etc with iMessage.
My only problem or two so far come down to a notification aspect with weather / temperature. I absolutely loved how I could customize the android black notification bar at the top with the current temp, and I cannot seem to do that on either the lock screen or status bar on apple. The only other hiccup seems to be with over 11 pages of apps, when I drag an app to the last page, and try to create a new page, it does not let me. When I click the button again to save all my changes the phone crashes and reloads the apple logo. Usually I lose a certain number of icon locations.
People have been asking me the following questions, and I have responded to them accordingly:
1) Your screen isnt big enough. To which I say, it really isnt that much smaller than my Droid, I can live with it this size, besides the retina display makes text readable at very small sizes, and I like how it fits in my pocket and hand better. +1 to Apple marketing on this one. You want something bigger get the ipad mini.
2) No widgets. Android lets you customize the screen with helper programs that provide quick insight into details I now have to click into. But since apple has little red notice bubbles, along with the notification pull down, and the app loads quickly too, I don’t seem to miss that aspect as much as I thought I would.
3) Propriety nature. I agree, but the phone works almost flawlessly for me, same with text messages. I like it that way, secondly it seems like apps all come to apple first anyway. The fitbit program on the phone is ten times better than the android / web app stuff. It is worth that loss of control for stability and first to market.
Bottom line, I look forward to picking up my phone now. I find myself using it more and more, reaching less for the laptop. Combine it with google cloud print, and wow! I can see how my wife rarely opens her macbook on days that don’t require photoshop or other apps.
I’d recommend trying apple out for a year or so to compare against android. I believe android has a few more years to mature to the level apple has. Kudos Apple.